Position Title: Adult Literacy Coordinator
Job Type: Part time – 20 hours/week
Reports to: Director of Suffolk Public Library
Under limited supervision, serves as coordinator and supervisor of the development, implementation and coordination of literacy services for adults. This includes initial interview/assessment of all new learners, providing individual and small group instruction and tutoring, development and delivery of tutor training workshops, and matching trained tutors with students. Ensures tutors have needed resources for tutoring. Provides follow-up with learners to determine completion of goals. Responsible for planning, coordinating, and evaluating the assigned area and ensures that all
services are in alignment with the council's strategic goals and are implemented effectively. Responsible for supervising, training, and evaluating tutors and volunteers, establishing standards for services and resources, researching and formulating long range goals, developing guidelines and procedures, and planning and evaluating programs, services, and goals.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
Conducts and coordinates the administration of the appropriate assessments to the learners and makes placement according to their goals and needs.
Recommends curriculum for learners and tutors.
Conducts re-assessments on appropriate time table.
Works closely with community agencies to identify learner needs and demands.
Primary contact/advocate for learners and tutors.
Identifies convenient community locations for tutoring sessions and partners with other agencies to establish new sites.
Provides follow up services to outside referring agencies.
Assists with learner and volunteer recognition.
Assists with volunteer recruitment as needed.
Coordinates and supervises the operations of the Council.
Hires, trains, supervises, and evaluates volunteers and tutors n the work to be performed and ensures compliance with policies and procedures.
Performs administrative duties such as preparing and analyzing statistical reports, performing outreach, monitoring discretionary spending of a limited budget, and delivering programs and events.
Prepares statistical and financial reports for levels of service, attendance, transactions, etc. Prepares and produces financial/budgetary reports monthly.
Maintains, selects, assigns, and develops resources based on needs and interests.
Receives, reviews, and responds to complaints.
Attends or conducts staff meetings to exchange information; attends in-service training and/or professional classes, seminars, or conferences to further develop professional skills.
May supervise, monitor and evaluate the operations and staff of the council and assist in the planning and
implementation of literacy services in alignment with organizational vision, mission, values, and goals.
May prepare and schedule staff for adequate staffing to provide quality customer service; document and prepare quarterly and annual employee performance feedback to encourage, counsel, discipline and set goals for literacy staff/volunteers/tutors; identify training needs and opportunities and develop training programs to provide staff with the skills to deliver quality service; contribute to staff meeting agendas and lead discussions to explore continued improvement opportunities, solicit feedback, promote teamwork and provide training; and lead or participate in a team process to develop criteria to interview, evaluate, and select candidates in order to hire the best applicants.
May respond to internal and external customers in crisis by identifying concerns or complaints by using independent judgment, discretion, and negotiation skills to determine appropriate resolution.
May identify and analyze building maintenance and equipment problems to determine course of action or solution to ensure safety, security, and comfort of internal and external customers.
May document accident, personnel, and incident reports to comply with City, State, and Federal guidelines.
May lead, facilitate, and participate on teams to develop strategic plans, resolve problems, and improve current processes.
May create, develop, and produce professional marketing items in all formats to promote classes and events.
May plan, develop and maintain the Council’s web sites.
May monitor, evaluate, and coordinate the integration of new technologies into literacy services.
May provide timely and efficient technology support on a variety of technological equipment and resources.
May learn, understand and incorporate emerging technology trends to predict the direction of change and design responsive literacy services and programs.
May develop and provide training for staff and the community on new technologies and coordinate technology training.
May develop and implement a comprehensive staff/volunteer/tutor development and training program.
May utilize tools to conduct staff assessments; develop individual and/or group strategies; and analyze data to determine department current and future needs.
May design and conduct training needs assessments; and design, monitor and analyze surveys.
May develop strategies to meet training needs; and develop short and long-range plans and objectives for training and staff/volunteer/tutor development programs.
May plan, develop and conduct training to a diverse group and develop training objectives and monitor learning.
May identify regional and national training resources.
May maintain current knowledge of trends, policies, methods and technologies in the literacy field.
May assist with fund raising, memberships, grants, and sponsorships.
May develop fund-raising programs including annual giving, planned giving, estate planning, and major gifts to raise the contributed income for the Council; and plan and develop general, corporate and philanthropic membership programs to reach the target number of prospective members.
May organize donor/member recognition and fund-raising events.
May conduct strategic planning for the Council.
May coordinate donor and membership records.
May coordinate community engagement:
May coordinate with outside entities to deliver literacy services in the community.
May provide quality classes and events in the community.
Performs related work as required.
A combination of higher education and/or experience equivalent to 7 years, 3 of which must have been in the literacy field, an educational setting, or closely related field and 1 -2 of which contained supervisory responsibilities; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.
The candidate should have demonstrated creativity, self-motivation, enthusiasm, and excellent listening skills.
Must obtain certifications as a tutor trainer and be certified to administer basic testing and assessment protocols within 6 months of hire.
Requires a valid driver’s license.
Must be physically able to operate a variety of machinery and equipment including office equipment such as computers, printers, computer networks, calculators, cash registers, security systems, microfiche reader and printer, etc. Must be able to exert up to 200 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are those for Light Work. Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. the ability to coordinate hands and eyes rapidly and accurately in using automated office equipment. Requires the
ability to handle a variety of items, office equipment, control knobs, switches, etc. Must have minimal levels of eye/hand/foot coordination. Requires the ability to differentiate between colors and shades of color. Requires the ability to talk and/or hear.